Delete Your Account & Data
You can ask us to delete your Saathi Ambulance account and the personal data associated with it at any time. This page explains how to request deletion, what is removed, and what we may need to keep. We handle requests in line with India’s Digital Personal Data Protection Act, 2023.
How to request deletion
Option 1 — Email us (recommended)
Send a deletion request to support@saathiambulance.com from the email or with the registered mobile number on your account. Use the button below to open a pre-filled request:
Please include your registered mobile number, which app you use (Customer or Driver), and your full name so we can verify your identity.
Option 2 — From within the app
If your app version supports it, open the Saathi app → Profile / Menu → Account settings → Delete account, and confirm. If you don’t see this option, please use Option 1.
What gets deleted
Once your request is verified, we delete or irreversibly anonymise the personal data linked to your account, including:
- Your profile and identity details — name, mobile number, email, and photo.
- Saved addresses and location data.
- Booking and trip history that identifies you.
- Device identifiers and push-notification tokens.
- For drivers: onboarding/KYC documents and payout (bank/UPI) details.
What we may retain, and for how long
We may keep a limited set of records where the law requires it or where we have an overriding need, even after your account is deleted:
- Financial & tax records (invoices, payments, payouts) — retained for the period required under applicable tax and accounting laws.
- Records needed to resolve disputes, prevent fraud or misuse, or meet legal/regulatory obligations — retained only as long as necessary for that purpose.
- Aggregated or anonymised data that can no longer identify you — may be retained indefinitely.
How long it takes
We acknowledge requests promptly and complete verified deletions within 30 days, unless a longer period is required by law. We will email you once your request has been processed. Deleting your account is permanent — you will lose access to your booking history and will need to create a new account to use the Services again.
Contact
Saathi Ambulance — Grievance Officer
Email: support@saathiambulance.com
See our Privacy Policy for full details on how we handle your data.